AFRICAN BANK CREDIT CARD/LOAN ****

I app**** for a limit increase for my credit card with African Bank on the 26th of March 2024 as I needed cash desperately to fix my car and pay my child school fees. The credit card limit was approved the same day and funds later in the day were available, mind you, this application was done telephonically(via Call Center).The next day which is the 27th March 2024 I get call from from a person I couldnt identify later which posed as working for African bank telling me every correct detail about my credit application like the first instalment date and funds available on my credit which that made me trusting that really the call was legit and she sounded excatly like the person assisted me to apply for the credit increase and as result this person convincing me to do an authentication for the debit order for the instalment and I ended up giving away my pin mistakenly. R41700.00 was transferred to Capitec account within few minutes and I got to know about that when forensics from AF called me to confirm if I made such a transaction. So to cut the long story short,I am not happy with AF as I made a claim to be refunded and declining it to say my claim is unfounded when they re**** only on my affidavit as I was honest to say I was ******* into divulging my Pin telephonically and by saying that In was committing an own goal downplaying the fact that this **** was not a coincidence bank staff gave away my information leading to the **** and even branch office staff confirmed that the **** is perpetuated by the staff that gets caught and be fired later. So I feel hard done by the same bank that I thought will assist me to get some financial relief instead got complicity to the crime and again, dealt with the investigation unfairly as it was never done.The guy Bruce Mackay(AF forensic investigator) waited for the 29th day (mind you, he said the investigation takes 30 days to be finalised) doing nothing only issuing sms report and also,alleging that an sms warning me not to share my login credentials was sent to *** which is a wrong cell number and therefore I wont get a refund.SO,SOUTH AFRICANS STAY AWAY FROM ANYTHING THAT HAS TO DO WITH AFRICAN BANK CREDIT( BE A LOAN OR CREDIT CARD) AS THE BANK STAFF WILL GIVE AWAY YOUR INFORMATION TO ****MERS/*****STERS AS SOON AS THEY ARE AWARE THAT THE BANK APPROVED CREDIT/LOAN TO YOU.THIS BANK IS A HUGE RISK, YOU MIGHT THINK THAT IT WILL HELP YOU AND ONLY FIND OUT LATER THAT ACTUALLY,YOU MADE A BIG MISTAKE OF GETTING YOURSELF INTO DEBT