African bank credit card *****

Item: African Bank
Rating: 1
Author: Nolitha N

I have reported a case on the 6th of February 2023 where an African bank person contacted me to update my details then after few hours my credit card funds were transferred to my African savings account then to a Capitec bank account of a person I don't even know. When I reported the ***** to their call center, I was asked to open a case which I did and submitted all the required documents. Until now no one is assisting to investigate the ***** case. I was contacted by sms from a number: *** sharing query number: *** asking me to send the case number and affidavit details to ***, which I did. After that the guy named Rezel Paul tld me that he is going to assist but he never did. African bank blocked me to have access to both accounts but today the 24th of March they debited from my Capitec savings as if I owe the missing funds. I really need assistance as I don't have access to the transactions to know who owns the Capitec account where the ****** money went to as I believe that person have to pay back that money not me. I am worried to be blacklisted for the money I never used and for not being assisted by African bank instead they are *****ing my money by debiting from my account. I was forced to reverse that this morning. Looking forward to your assistance. I have been sending several emails and making calls to their *****Line as well, but no one is coming back to me with the investigation results. I believe from the 6th of February to the 24th of March, they should have done something instead they are quick to make me pay. I opened a case with the police - Ref: CAS 123/02/2023. Also spoke to Milani from the ***** side to a number ***and was given Ref number: 8223C15Q4222 but no one came back to me after that still.

My credit card number: *** and Savings *** where the money was ******. Total amount ****** is R142 000.00 for which R2 000.00 is mine from the savings account then R140 000.00 is credit card money.

Helpful (0)

Replies (4)

African Bank's replyOfficial

24 Mar 2023, 12:19

Hi there, thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.^Carol

We hope to talk to you soon.

Your African Bank Support Specialist team

African Bank's reply24 Mar 2023, 12:19

Official

Nolitha N's updateReviewer Update

24 Mar 2023, 12:22

Please call me on *** or *** both numbers work. I am available, my phones never rang after I logged this complaint. So the statement of not getting hold of me is totally incorrect

Nolitha N's update24 Mar 2023, 12:22

Reviewer Update

Please call me on *** or *** both numbers work. I am available, my phones never rang after I logged this complaint. So the statement of not getting hold of me is totally incorrect

African Bank's replyOfficial

24 Mar 2023, 13:49

We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.

Your African Bank Support Specialist team
***

African Bank's reply24 Mar 2023, 13:49

Official

Nolitha N's updateReviewer Update

10 May 2023, 16:28

I have reported a case on the 6th of February 2023 where an African bank person contacted me to update my details then after few hours my credit card funds were transferred to my African savings account then to a Capitec bank account of a person I don't even know. When I reported the ***** to their call center, I was asked to open a case which I did and submitted all the required documents. Until now no one is assisting to investigate the ***** case. I was contacted by sms from a number: ********** sharing query number: ********** asking me to send the case number and affidavit details to ***********, which I did. After that the guy named Rezel Paul tld me that he is going to assist but he never did. African bank blocked me to have access to both accounts but today the 24th of March they debited from my Capitec savings as if I owe the missing funds. I really need assistance as I don't have access to the transactions to know who owns the Capitec account where the ****** money went to as I believe that person have to pay back that money not me. I am worried to be blacklisted for the money I never used and for not being assisted by African bank instead they are *****ing my money by debiting from my account. I was forced to reverse that this morning. Looking forward to your assistance. I have been sending several emails and making calls to their *****Line as well, but no one is coming back to me with the investigation results. I believe from the 6th of February to the 24th of March, they should have done something instead they are quick to make me pay. I opened a case with the police - Ref: CAS 123/02/2023. Also spoke to Milani from the ***** side to a number **********and was given Ref number: 8223C15Q4222 but no one came back to me after that still.

My credit card number: **********992520 and Savings account: **********0 where the money was ******. Total amount ****** is R142 000.00 for which R2 000.00 is mine from the savings account then R140 000.00 is credit card money.

Nolitha N's update10 May 2023, 16:28

Reviewer Update

I have reported a case on the 6th of February 2023 where an African bank person contacted me to update my details then after few hours my credit card funds were transferred to my African savings account then to a Capitec bank account of a person I don't even know. When I reported the ***** to their call center, I was asked to open a case which I did and submitted all the required documents. Until now no one is assisting to investigate the ***** case. I was contacted by sms from a number: ********** sharing query number: ********** asking me to send the case number and affidavit details to ***********, which I did. After that the guy named Rezel Paul tld me that he is going to assist but he never did. African bank blocked me to have access to both accounts but today the 24th of March they debited from my Capitec savings as if I owe the missing funds. I really need assistance as I don't have access to the transactions to know who owns the Capitec account where the ****** money went to as I believe that person have to pay back that money not me. I am worried to be blacklisted for the money I never used and for not being assisted by African bank instead they are *****ing my money by debiting from my account. I was forced to reverse that this morning. Looking forward to your assistance. I have been sending several emails and making calls to their *****Line as well, but no one is coming back to me with the investigation results. I believe from the 6th of February to the 24th of March, they should have done something instead they are quick to make me pay. I opened a case with the police - Ref: CAS 123/02/2023. Also spoke to Milani from the ***** side to a number **********and was given Ref number: 8223C15Q4222 but no one came back to me after that still.

My credit card number: **********992520 and Savings account: **********0 where the money was ******. Total amount ****** is R142 000.00 for which R2 000.00 is mine from the savings account then R140 000.00 is credit card money.