African bank credit card

In all honesty this bank deserves no stars, they have no customer service etiquette, even though you are speaking to a customer service agent.

I went in store on the 27th of September to pay a specific amount into my credit card, in accordance with the app I was owing roughly about r1710.00 interest all well and good, so I decided to put an amount of r8780 in to my credit account, where I knew the r1710 would automatically come out, there after I will be left with a positive balance for the rest of the month.

I attempted to swipe my card on Saturday and it declines, which is surprising to me because in accordance with the app I have an amount of R6500 available.

I move on, I call in at the contact centre on Sunday morning, and I was absolutely disgusted with the service that I have received from the First Lady !

I am told that my account is closed, and I ask how is that possible ? She couldn’t give me a proper answer or explanation why, the call proceeds to get cut, bear in mind this agent doesn’t even have the decency to call back.

I call back a few minutes later, and I am through to a different lady, whom I also didn’t get much joy from.

My point is, if the account was meant to be closed or if they had closed it, why did they do that after they took the funds away ?

Had I known I would have paid the minimum required amount and moved on! Or even when I made payment, the payment should have bounced back immediately which it didn’t.

Imagine, paying almost half of your salary into the account thinking it would be accessible to me at any time.

Absolutely appalled by the pathetic service and lack of there in !