African Bank Credit Card

Item: African Bank
Rating: 1
Author: Hlanganani T

My comment keeps getting deleted on FB.

In Nov 2023 I took out an Africanbank credit card. Dec 2023 I lost my employment. I then started working Mid March 2024 and made arrangements to clear my arrears and pay my normal instalment ove a period of 3 months of which I did. In month 3 a random employee of African Bank visited me at my work place (mind you I am paying as arranged) in total SHOCK I showed them my app that I am paying as per my arrangement. She advised I bring down the installment. I responded I am comfortable with what I am paying currently. I am now out of the arrears and with a positive balance that I was told I cannot use my credit card as it was BLOCKED in March 2024 the same month I started working again. My emails are being ignored and customer service seems they do not know what is going in.

Helpful (0)

Replies (5)

African Bank's replyOfficial

27 Aug 2024, 09:54

Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.

Talk to you soon.
Your African Bank Support Specialist team
***

African Bank's reply27 Aug 2024, 09:54

Official

Hlanganani T's updateReviewer Update

28 Aug 2024, 04:59

At this point I would do a better job than the African Bank Complaints Agent. I know my card has been blocked due to 2-3 months of no payment. I want to know the PROCESS that has been taken. Was I not insured for such scenarios? Tomorrow I will get another useless call. Its quite annoying

Hlanganani T's update28 Aug 2024, 04:59

Reviewer Update

African Bank's replyOfficial

28 Aug 2024, 09:44

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team

African Bank's reply28 Aug 2024, 09:44

Official

Hlanganani T's updateReviewer Update

28 Aug 2024, 11:24

The number is stars. May I please get someone to call me.

Hlanganani T's update28 Aug 2024, 11:24

Reviewer Update

The number is stars. May I please get someone to call me.

African Bank's replyOfficial

28 Aug 2024, 12:52

Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.

African Bank's reply28 Aug 2024, 12:52

Official

Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.