African Bank could not reset my banking profile

I was invited open a MyWorld savings account online, which seemed like a good idea at the time. After a few months and some deposits, I went to the bank to get a card so I could access my savings, only to be told my profile is blocked (didn't even know I had one). I was told to go to Home Affairs to verify my biometrics, which I did.

After more than 5 visits to the branch, long phone calls (total waste of time), no one could reset my online profile, issue me with a card, or grant me access to the deposits. Only after I threatened to involve lawyers and ombudsman did I get limited access to my deposits. Imagine if I had an emergency, I'd be doomed.

The IT/Technical Team of African Bank is worse than any other bank I have ever used. The entire system should be sc****d, and they must benchmark from other banks.