FF
Fanelo F

1 reviews | Active since Jul 2026

25 Aug 2026, 11:34

African Bank Closed My Account Due to Alleged ***** but Is Withholding My R806

I am extremely unhappy with the way African Bank has handled the closure of my account.

African Bank informed me that my account was closed because there was allegedly *****ulent activity associated with it. I understand that the bank may need to investigate suspected *****, and I am not asking them to ignore their investigation.

However, there is still approximately R806 belonging to me in the account, and I have not been given access to these funds.

I am requesting that African Bank release and pay out my remaining legitimate balance of R806, even if they have decided not to reopen my account.

If the bank believes that the R806 cannot be released because of the investigation, I want them to provide me with a clear written explanation of why my own remaining balance is being withheld and what process I must follow to have it released.

I have tried to resolve this directly with the bank, but I am still unable to access my money.

My requested resolution is simple: I want the R806 remaining in my account paid to me, even if my account remains permanently closed.

Please investigate this matter urgently and provide me with a clear response.

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Replies (1)
African Bank
African Bank's reply25 Aug 2026, 13:40
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.
Your African Bank Support Specialist team