HR
Hannalie R
1 reviews | Active since Dec 2016
25 Jan 2023, 09:23
African Bank Client Japan Engines Auto - Denying receipt of funds
I paid for a replacement engine for my vehicle on the 19/01/2023. Payment was made into an African Bank Account. Details as per Japan Engines Auto (Pty) Ltd invoice ***. Up until today 25/01/2023 the supplier keeps on telling me they, Japan Engines Auto (Pty) Ltd have not received the funds. I've checked with my bank and they confirmed that the payment was successful and the receiving bank - African Bank has received the funds.
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
25 Jan 2023, 10:07Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply25 Jan 2023, 10:07
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
HR
Hannalie R's updateReviewer Update
25 Jan 2023, 10:13Thank you for your reply. I have had no missed calls from you. The number you provided above is blanked out. Please email me *** your contact details so I can also forward you the supporting documents.
HR
Hannalie R's update25 Jan 2023, 10:13
Reviewer Update
Thank you for your reply. I have had no missed calls from you. The number you provided above is blanked out. Please email me *** your contact details so I can also forward you the supporting documents.
African Bank's replyOfficial
25 Jan 2023, 10:40Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply25 Jan 2023, 10:40
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
HR
Hannalie R's updateReviewer Update
25 Jan 2023, 11:04I managed to get in touch with African Bank Customer Services person "Margaret" who informed me that she is not able to assist or confirm whether the funds was indeed received and advised me to email *** for further assistance.
HR
Hannalie R's update25 Jan 2023, 11:04
Reviewer Update
I managed to get in touch with African Bank Customer Services person "Margaret" who informed me that she is not able to assist or confirm whether the funds was indeed received and advised me to email *** for further assistance.
African Bank's replyOfficial
25 Jan 2023, 16:23Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply25 Jan 2023, 16:23
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team