African Bank Centuion

On the 1st of October I went to African bank Centurion to invest money for my children. It was R10 000 cash into a Tax Free account. When the machine count the money it only adds up to R4350. An *********** person from the bank, put the machine of to restart and the whole transaction was gone. I was sitting in the bank for 2 hours and they could not give me answers as to how the money will reflect in my account. They promised me it will be in my account withn 72 hours. It is the 5th now today. 5 days later. I went back to the bank. Still they cant give me an answer if the money was allocated. Surley when they cashed up on the 1st there was a surplus in their cash??? The only answer I could get from them?? "Please come back on Friday??" Which takes us to 8 DAYS without tracing my money?? I used to work in a bank, and know the system. Obviously there was a surplus of R5650 when they cashed up on the 1st of October?? I am NOT happy with their service AND IT IS NOT PROTOCOL TO WAIT 8 DAYS to look for money in their system?? Jolandi Fourie ***