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MX
Mangaliso X

1 reviews | Active since Jul 2023

27 Jul 2023, 17:56

African bank ***** case

We took a loan from African bank in May 2023 then few days after during the weekend one of their consulted phoned us it was a lady saying she wants to update orders..she confirmed everything about the names of the account holder etc...after that she said there's gonna be a pop up messages on the phone then we need to press opt 1 after that she will give a call again...then later after 2min a pop up messages came through did exactly what the lady said after that money was gone from the account 😡whole amount of 7800..quickly drove to the bank and report what has just happened then told us we need to go to the police station for an affidavit then back to the branch with the copy of ID..they then told us that the matter will be taken to the forensic department for further investigation, and they gonna give us a call...it is now almost 4 months we have been to the branch for days the card has been on Hold /blocked our money has not been paid not even one person from African bank phoned or email about the case, tried to phone their head office department in Joburg still nothing.keep saying they do not have any access only forensic department that can help which is not😕not happy at all about African bank they don't care I mean this is a fruad case they took our last money just like that..and the is no follow up nothing 😡😡😡😡card is blocked but we still paying for loan

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Replies (11)
African Bank
African Bank's reply28 Jul 2023, 10:05
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
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MX
Mangaliso X's update29 Jul 2023, 09:27
Reviewer Update
Been waiting for the feedback you still haven't resolved our fruad case African Bank we very disappointed with you😡please pay back our Money you not attending our case it's 4 months now yet you deduct every month this is not right at all....you don't care about your clients 😕😕😕😕😕
MX
Mangaliso X's update29 Jul 2023, 09:33
Reviewer Update
The card has been blocked we don't have access can't withdrawal money what is taking so long to resolve a fruad case you really don't care about your clients 😕😕and your forensic department you all don't care 😡😡😡😡
African Bank
African Bank's reply29 Jul 2023, 09:41
Official
We regret the delay. Please be assured that we have highlighted your concern on priority, and we will share an update shortly with you. We appreciate your patience on this.
MX
Mangaliso X's update29 Jul 2023, 09:52
Reviewer Update
African bank you don't care about clients complains yet good at deducting money of a case that has not been resolved since May it's ed July now none of you phoned about the ***** case this is frustrating and very disappoint with your head office included forensic department every one who's involved you don't care 😡😡😡😡😡 we want the money back that was ****** by your bank R7800 pay back our Money .and stop giving us excuses everytime we try to contact you...your service is BAD!!!!!!!!!!
MX
Mangaliso X's update29 Jul 2023, 09:57
Reviewer Update
Open the bank card that you blocked you failed to resolve your clients case yet you busy deducting money every month enough with your excuses please😕😕😕😕😕do what you need to do which is pay back the money and open the account
MX
Mangaliso X's update29 Jul 2023, 09:59
Reviewer Update
How can you fail your clients like this SO Disappointed with you 😕😕😕😡
African Bank
African Bank's reply29 Jul 2023, 15:55
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team
MX
Mangaliso X's update30 Jul 2023, 08:46
Reviewer Update
When did you try to get of me ? Because on friday a lady from African bank phoned me with regards the case she did not help at all.please don't bother phoning me if you don't have a solution tell your forensic department to contact me they have my details,while you at it tell them to unblock my card I have money that urgently need to use I can't withdraw money cz it's blocked..I am asking you over and over again African bank pay back my money 😣otherwise will take this matter to the other social media platforms I have been patient with you for far too long now..you don't care about your clients including your head office I've phoned send emails..they tell me matter has been taken to forensic department which not even a single day they.tried to contact regarding the ***** case...

Resolve this matter now 😡

MX
Mangaliso X's update31 Jul 2023, 07:21
Reviewer Update
If you don't open the account and solve the ***** case from may until now no feedback nothing..then will have to report this matter to other media platforms been patient with you for a very loooooong time now, maybe I will get help if I adress my matter elsewhere about your services and how you don't care about your clients...!!!!!😡
African Bank
African Bank's reply31 Jul 2023, 11:36
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team
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