1 reviews | Active since Jul 2014
African bank - cannot stick to their word.
On the 02/02/2015 I received a call from African bank HO, offering me another loan which came in handy due to the fact that we are currently doing home renovations. (I am already an African bank client who has never skipped any instalment) After 10 minutes on the phone, rejecting 3 calls from potential clients, I was told that I was approved and should choose between 4 different options, which I did. I was told to go to my nearest branch to go sign the documents. On the 03/02/2015 I took the afternoon off from work, as I had to pick up documents from home as well as collect statements from my bank. (I waited 45 min at my bank for the statements). All the paperwork was completed and signed promptly at the Clearwater branch and I was told the funds will reflect the following morning. I immediately made arrangements with a supplier to speed up the renovating process as I was expecting these funds, based on what I was told. on 04/02/2015 I followed up as the funds did not reflect on my account only to be advised that the loan has now been declined and Clearwater cannot give me reasons why.<br> <br> Thank you African bank for wasting my time and not standing good on your promises. Well done!!
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Kind Regards
Zelda Moloana
Service Optimisation Specialist
Shared Services
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We confirm that we have provided you with feedback and the matter has been resolved.
Should you require any further assistance in this regard please contact us on ***.
Kind Regards
Zelda Moloana
Service Optimisation Specialist
Shared Services
***
