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Andre Van Der Walt

1 reviews | Active since Apr 2018

22 May 2018, 11:11

African Bank Call Centre Harassment and level of intelect

You call me from 7 : 15 am up till 7:00 pm and harrass me nom stop. Yet, you are unable to communicate via email so the clients has proof of your double standards and constant lying and changing arrangements?

And to top it all off, the call centre agent does not know what the word "rationalize" means? If I have to type the conversation, and explain her way (African Bank's) of thinking, you will be the laughing stock. The level of ability your agents have is way below other Bank's standards, I can assure you that. And they represent your company to the public?

I will NO longer take any telephonic calls from you but STRICTLY email correspondence.

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Replies (2)
African Bank
African Bank's reply22 May 2018, 13:14
Official

Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team

***

AVDW
Andre Van Der Walt's update22 May 2018, 13:49
Reviewer Update
Again the same answer. But speaking to them brings nothing but more problems. And secondly, as I mentioned, I prefer email communication so there is at all times a trail regarding everything. The email I received from the team the last time, is an address that returns undelivered. This proves that you do not want to get the issue resolved, but would instead further harass your clients. It was upsetting in the beginning, but is now becoming downrite blatant and ignorance and ridiculous.