MK
Manolito K
1 reviews | Active since Nov 2023
14 May 2024, 12:34
AFRICAN BANK CALL CENTER HARASSMENT
African Bank continues to harass me daily even though I have a payment arrangement in place, for the required installment due I am not sure if the business is outsourced but the agents don't have notes on the system to confirm that I have an arrangement in place and that I am tired of being called daily. What happened to the NCA to protect consumers from such harassment from financial institutions? Do they think that if they bully me daily I will eventually rob someone for what is owed to them so that they can stop calling. I work in sales so I cant miss a call and everyday they call me without fail? What do I do next? Must I change my phone number?
Helpful (0)
Replies (5)0
Replies (5)MK
Manolito K's updateReviewer Update
14 May 2024, 16:32You can call me anytime, but it does not help because there is no way that anyone can put on the system at the call center to stop the harassment. I have to been told, indirectly, that I have to settle the account before the calls stop, it does not matter if there is a payment arrangement in place, as long as there is an outstanding balance the calls will keep coming through.
MK
Manolito K's update14 May 2024, 16:32
Reviewer Update
You can call me anytime, but it does not help because there is no way that anyone can put on the system at the call center to stop the harassment. I have to been told, indirectly, that I have to settle the account before the calls stop, it does not matter if there is a payment arrangement in place, as long as there is an outstanding balance the calls will keep coming through.
MK
Manolito K's updateReviewer Update
15 May 2024, 12:30Wow what a surprise I got another call at 07:10 this morning while dropping my Son off at school, and guess what, I still owe money, I still have a payment arrangement in place but that doesn't matter because I was told the calls will stop when the account is settled.
12:25 I get another call from African Bank to make another payment arrangement.
WHAT IS GOING ON WITH THIS CALL CENTRE !!!!!!!
THIS IS RIDICULOUS !!!!
I AM GETTING CALLS BREAKFAST LUNCH AND SUPPER FOR AN ACCOUNT THAT ALREADY HAS A PAYMENT ARRANGEMENT IN PLACE!!!!!
12:25 I get another call from African Bank to make another payment arrangement.
WHAT IS GOING ON WITH THIS CALL CENTRE !!!!!!!
THIS IS RIDICULOUS !!!!
I AM GETTING CALLS BREAKFAST LUNCH AND SUPPER FOR AN ACCOUNT THAT ALREADY HAS A PAYMENT ARRANGEMENT IN PLACE!!!!!
MK
Manolito K's update15 May 2024, 12:30
Reviewer Update
Wow what a surprise I got another call at 07:10 this morning while dropping my Son off at school, and guess what, I still owe money, I still have a payment arrangement in place but that doesn't matter because I was told the calls will stop when the account is settled.
12:25 I get another call from African Bank to make another payment arrangement.
WHAT IS GOING ON WITH THIS CALL CENTRE !!!!!!!
THIS IS RIDICULOUS !!!!
I AM GETTING CALLS BREAKFAST LUNCH AND SUPPER FOR AN ACCOUNT THAT ALREADY HAS A PAYMENT ARRANGEMENT IN PLACE!!!!!
12:25 I get another call from African Bank to make another payment arrangement.
WHAT IS GOING ON WITH THIS CALL CENTRE !!!!!!!
THIS IS RIDICULOUS !!!!
I AM GETTING CALLS BREAKFAST LUNCH AND SUPPER FOR AN ACCOUNT THAT ALREADY HAS A PAYMENT ARRANGEMENT IN PLACE!!!!!
MK
Manolito K's updateReviewer Update
15 May 2024, 13:22You are welcome to call me
MK
Manolito K's update15 May 2024, 13:22
Reviewer Update
You are welcome to call me
MK
Manolito K's updateReviewer Update
15 May 2024, 13:51Called the number provided and spoke to Lilly Ann Molepo, she told me that there is no way of stopping the calls until I increase my payment amount, I then requested that we go back to paying half the installment like I have been doing for a year and then that way I won't get harassed, (at least it was one call every six months with half the installment in place), Lilly Ann was very quick to say that they cannot decrease my installment and ignored everything that I mentioned to her about the the daily harassment from 7 am (by the way isn't that *******, aren't calls supposed to only start at 8 am in South Africa?)
So Lilly Ann tried to get me to pay more money just after I explained that I have been telling all the other agents everyday for the past 3 months that I am unable to pay more. I then requested to speak to the supervisor by the name of Alisa Straus then basically told me the same ******* that all the other agents told me, that I must pay more money than what I am paying and then they will stop calling me. So I asked her about the NCA and how come it does not apply to African Bank? She said it does but my question is how does it apply if I am paying the required installment and still get calls daily for an arrears on a loan account that was written off years ago? I have over extended myself t pay the installment but it appears that I am being punished for that. Must I stop my debit order and when I get a call then I make arrangements for half the installment then I get 1 call every 6 months, is that going to remedy the problem?
THIS IS AGAINST THE LAW PLEASE STOP
So Lilly Ann tried to get me to pay more money just after I explained that I have been telling all the other agents everyday for the past 3 months that I am unable to pay more. I then requested to speak to the supervisor by the name of Alisa Straus then basically told me the same ******* that all the other agents told me, that I must pay more money than what I am paying and then they will stop calling me. So I asked her about the NCA and how come it does not apply to African Bank? She said it does but my question is how does it apply if I am paying the required installment and still get calls daily for an arrears on a loan account that was written off years ago? I have over extended myself t pay the installment but it appears that I am being punished for that. Must I stop my debit order and when I get a call then I make arrangements for half the installment then I get 1 call every 6 months, is that going to remedy the problem?
THIS IS AGAINST THE LAW PLEASE STOP
MK
Manolito K's update15 May 2024, 13:51
Reviewer Update
Called the number provided and spoke to Lilly Ann Molepo, she told me that there is no way of stopping the calls until I increase my payment amount, I then requested that we go back to paying half the installment like I have been doing for a year and then that way I won't get harassed, (at least it was one call every six months with half the installment in place), Lilly Ann was very quick to say that they cannot decrease my installment and ignored everything that I mentioned to her about the the daily harassment from 7 am (by the way isn't that *******, aren't calls supposed to only start at 8 am in South Africa?)
So Lilly Ann tried to get me to pay more money just after I explained that I have been telling all the other agents everyday for the past 3 months that I am unable to pay more. I then requested to speak to the supervisor by the name of Alisa Straus then basically told me the same ******* that all the other agents told me, that I must pay more money than what I am paying and then they will stop calling me. So I asked her about the NCA and how come it does not apply to African Bank? She said it does but my question is how does it apply if I am paying the required installment and still get calls daily for an arrears on a loan account that was written off years ago? I have over extended myself t pay the installment but it appears that I am being punished for that. Must I stop my debit order and when I get a call then I make arrangements for half the installment then I get 1 call every 6 months, is that going to remedy the problem?
THIS IS AGAINST THE LAW PLEASE STOP
So Lilly Ann tried to get me to pay more money just after I explained that I have been telling all the other agents everyday for the past 3 months that I am unable to pay more. I then requested to speak to the supervisor by the name of Alisa Straus then basically told me the same ******* that all the other agents told me, that I must pay more money than what I am paying and then they will stop calling me. So I asked her about the NCA and how come it does not apply to African Bank? She said it does but my question is how does it apply if I am paying the required installment and still get calls daily for an arrears on a loan account that was written off years ago? I have over extended myself t pay the installment but it appears that I am being punished for that. Must I stop my debit order and when I get a call then I make arrangements for half the installment then I get 1 call every 6 months, is that going to remedy the problem?
THIS IS AGAINST THE LAW PLEASE STOP
MK
Manolito K's updateReviewer Update
15 May 2024, 15:50Wow, just got another call from Kwanele and I spoke to his supervisor Zanele Shabalala at 14:30 to tell me that I need to pay up or the calls wont stop again!!
Just told them the same thing that I told teh other 30 consultants for teh past 10 days and they told me BUT I am in arrears and they wont stop calling me until I am paid up.
Also said that my financial situation can change from day to day that is why they will keep calling me 3 times a day?
WHAT DO WE DO NOW?
Just told them the same thing that I told teh other 30 consultants for teh past 10 days and they told me BUT I am in arrears and they wont stop calling me until I am paid up.
Also said that my financial situation can change from day to day that is why they will keep calling me 3 times a day?
WHAT DO WE DO NOW?
MK
Manolito K's update15 May 2024, 15:50
Reviewer Update
Wow, just got another call from Kwanele and I spoke to his supervisor Zanele Shabalala at 14:30 to tell me that I need to pay up or the calls wont stop again!!
Just told them the same thing that I told teh other 30 consultants for teh past 10 days and they told me BUT I am in arrears and they wont stop calling me until I am paid up.
Also said that my financial situation can change from day to day that is why they will keep calling me 3 times a day?
WHAT DO WE DO NOW?
Just told them the same thing that I told teh other 30 consultants for teh past 10 days and they told me BUT I am in arrears and they wont stop calling me until I am paid up.
Also said that my financial situation can change from day to day that is why they will keep calling me 3 times a day?
WHAT DO WE DO NOW?