African Bank 🙄🙄🙄

There was a person who uses a Capitec Bank account and I made a payment to that person from my African Bank account. Upon sending the proof of payment, that person realised that they had provided me with an incorrect account number. I then contacted African Bank to request that they initiate a reversal request from Capitec, but I was sent from pillar to post because they say they’re unable to do send a letter to Capitec to request that they investigate. They say I must instead go to Capitec and ask them to do the reversal, even though Capitec made it clear that African Bank must send them the letter as they are the initiating bank (which makes sense). African Bank is failing to perform a simple task which is to send a letter to Capitec stating that I as their client made a payment to an incorrect account which was provided by Capitec’s client and request that Capitec perform an investigation and attempt to recover the funds.