MZ
Mamphuthi Z

1 reviews | Active since Nov 2019

23 Jun 2023, 08:26

African Bank bullies

I bought 2 bedroom suites from furn city Ermelo in 2007 and within 4 months *****s came loose,l started reporting at the branch got and no help.At 6 months they started falling apart, l kept on reporting the problem at the shop,l continued paying while waiting for them to send someone.I went the first time it was a lady who was a manager,second time l went the manager was now a guy who claimed to know nothing about my problem.The third time when l went it was a different manager again.By then l had taken the bedroom suites out of the house and stored them in the outside room waiting for furn city to assist me.It was always a different story when l went .l stopped paying and bought myself 2 new bedroom suites.Now this year for the first time l am told by a lady called Kelebogile from African Bank that the reason l must pay is that my furniture was out of guarantee,l went to the store many times no one told me that because they knew when l started to report. Now in 2023 African Bank wants me to pay for bedroom suites l used for less than 6 months .They call persistently and even sent people to my work place.

I won't mind paying for Furniture l used,but pay for furniture l replaced within 6 months of buying it.

If only l had gotten this persistent service in fixing the furniture l replaced l would have paid gladly.

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Replies (1)
African Bank
African Bank's reply23 Jun 2023, 10:22
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team