African Bank bad work ethics

Today i went into African bank due to the fact I could not get on my banking nor swipe my card. On arriving the branch was offline and there phones were down so I had to call the client services from my cell phone while I sat in front of the consultant. The branch manager was not available and then on top of it all the guy I spoke to on the phone wanted me to remember an amount I purchased last on airtime as a security question. I was also told that i received a MSG telling me to uninstall the app and then reload but I never got it and showed the consultant that I never got it only received it over 4 hours after being there. So I have to do the branch consultants work and then while sitting in front of them with my ID and card the bank still refuses to accept its me because of a stupid question of which I did answer correctly but took to long. Congratulation African Bank on a pathetic work performance and the cost of a client.