African Bank Bad Service -ITC Update

I am dissapointed by the service I have been receiving from African Bank. My account was settled with their Debt Collection Agency in February. Today is the 4th of May and my ITC profile still has not been update. I have made numerous calls to African Bank. Only to receive bad service from their agent. Spoke to an agent by the name of Sibusiso in Customer Care who decided to transfer my call to collections while I was still speaking to him. All I want is for my ITC profile to be updated. Its been 4 months since I settled the account.