LRM
Leo Rene' Minnaar
1 reviews | Active since Jun 2023
07 Oct 2024, 17:20
African Bank Bad service
1. I have attempted 4 times over a period of over 30 minutes trying to make a small payment..it has been rejecyted as i am suppose to have acceeded my online limit..this is false, i phone customer service..got through then the person did not respond to my query
2. I have been trying for the past 2 years, after numerous attempts via phone calls and going into the bank and also having sent numerous inhouse emails to rectify and issue with Eskom payments via the app..i cannot pay more that R500...I have not exceeded my payment limits etc
Helpful (0)
Replies (16)0
Replies (16)
African Bank's replyOfficial
07 Oct 2024, 17:48Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply07 Oct 2024, 17:48
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
LRM
Leo Rene' Minnaar's updateReviewer Update
09 Oct 2024, 15:52Still waiting For African bank...their response is a straw man - in other words a farce. They said they would send an sms..so they send it to me then said that i must verify my phone number, which I did, they then send another sms to say that i hadn't responded so they deemed the matter closed...who said! Its not. I am still waiting ..by and bye, if you look at the 2 issues at hand the old one is nearly 2 yrs old and I am still waing
LRM
Leo Rene' Minnaar's update09 Oct 2024, 15:52
Reviewer Update
Still waiting For African bank...their response is a straw man - in other words a farce. They said they would send an sms..so they send it to me then said that i must verify my phone number, which I did, they then send another sms to say that i hadn't responded so they deemed the matter closed...who said! Its not. I am still waiting ..by and bye, if you look at the 2 issues at hand the old one is nearly 2 yrs old and I am still waing
African Bank's replyOfficial
09 Oct 2024, 16:12Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply09 Oct 2024, 16:12
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
LRM
Leo Rene' Minnaar's updateReviewer Update
09 Oct 2024, 17:16I had phoned you and your 'support' did not bother to respond while I was talking to them...why don't you waste your money and call me...its not my services that stinks buy yours..i had driven to your offices several times, submitted inhouse emails to your supposed support and still no response...your silence is deafening!
LRM
Leo Rene' Minnaar's update09 Oct 2024, 17:16
Reviewer Update
I had phoned you and your 'support' did not bother to respond while I was talking to them...why don't you waste your money and call me...its not my services that stinks buy yours..i had driven to your offices several times, submitted inhouse emails to your supposed support and still no response...your silence is deafening!
African Bank's replyOfficial
09 Oct 2024, 18:06Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Your phone ring once and go to voicemail.
Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply09 Oct 2024, 18:06
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Your phone ring once and go to voicemail.
Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
LRM
Leo Rene' Minnaar's updateReviewer Update
10 Oct 2024, 00:28*******, I am sitting by my phone the whole day...try another excuse for bad service/ support...all you are doing is making it worse for your public relations/ opinion
LRM
Leo Rene' Minnaar's update10 Oct 2024, 00:28
Reviewer Update
*******, I am sitting by my phone the whole day...try another excuse for bad service/ support...all you are doing is making it worse for your public relations/ opinion
African Bank's replyOfficial
10 Oct 2024, 09:35Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Your phone ring once and go to voicemail.
Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply10 Oct 2024, 09:35
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Your phone ring once and go to voicemail.
Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
LRM
Leo Rene' Minnaar's updateReviewer Update
10 Oct 2024, 16:28Once agin..it is 16.30 and I have still not heard from you
LRM
Leo Rene' Minnaar's update10 Oct 2024, 16:28
Reviewer Update
Once agin..it is 16.30 and I have still not heard from you
LRM
Leo Rene' Minnaar's updateReviewer Update
10 Oct 2024, 16:30Incidentally, once again you have ****...I am waiting right next to my phone..I don't switch it off and its not set to silent..so no missed calls
LRM
Leo Rene' Minnaar's update10 Oct 2024, 16:30
Reviewer Update
Incidentally, once again you have ****...I am waiting right next to my phone..I don't switch it off and its not set to silent..so no missed calls
LRM
Leo Rene' Minnaar's updateReviewer Update
10 Oct 2024, 16:33Incidentally, once again you have ****...I am waiting right next to my phone..I don't switch it off and its not set to silent..so no missed calls
LRM
Leo Rene' Minnaar's update10 Oct 2024, 16:33
Reviewer Update
Incidentally, once again you have ****...I am waiting right next to my phone..I don't switch it off and its not set to silent..so no missed calls
LRM
Leo Rene' Minnaar's updateReviewer Update
10 Oct 2024, 16:34i did not place the stars there .. I said '****' .. which means you did not tell the truth ..false information ...not true ...but the word lie describes it better (I did not use a curse word)
LRM
Leo Rene' Minnaar's update10 Oct 2024, 16:34
Reviewer Update
i did not place the stars there .. I said '****' .. which means you did not tell the truth ..false information ...not true ...but the word lie describes it better (I did not use a curse word)
African Bank's replyOfficial
10 Oct 2024, 17:17Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply10 Oct 2024, 17:17
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's replyOfficial
10 Oct 2024, 17:18Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply10 Oct 2024, 17:18
Official
Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's replyOfficial
10 Oct 2024, 17:18Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply10 Oct 2024, 17:18
Official
Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's replyOfficial
10 Oct 2024, 17:18Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply10 Oct 2024, 17:18
Official
Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's replyOfficial
10 Oct 2024, 17:19Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply10 Oct 2024, 17:19
Official
Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***