African Bank bad service

I am really disappointed with African Bank. My dad made an online application for a loan he sent all he paper work. He waited and waited when he phoned them they said he must send all the docs again cause they lost it. He sent it again yet he still waited and waited it has been more than a month now. Last week my dad went to African Bank in Somerset West when enquired about the loan they said they haven't received anything. So my dad made the loan inside the bank it was approved and everything and he was told it would take 3 to 4 working days. Yet today is a week and a day still nothing and no one can help him no one knows anything when he phone Customer care they Wana sell other **** to him so what the actual ****. You say oh come make a loan we are the quickest to give a loan you get it quickly with no hassel. Ja right it's a ****ing joking. Why can you get a loan at any other bank quicker. You apply you get approved and get money the same day so why does African Bank take their sweet time even though they falsely advertise they are the quickest but my dad app**** 3 times and it over a month. No man it's not right get you act together. Do your job