YVDB
Yvette Van Den Berg

1 reviews | Active since Feb 2024

20 Jan 2026, 13:34

African Bank

This email was received on 12 Jan, and still no call from African Bank- Useless as always!!! Dear valued customer,

Thank you for getting in touch! This is an automatic response to acknowledge receipt of your email. Due to the Protection of Personal Information Act, we are required to successfully identify and verify you before providing a service. One of our friendly service consultants will reach out to you telephonically to conduct the verification process as required.

Did you know that you can get your statement & balance, settlement quotation, paid-up letter on our App or website? This service is no longer available via email. To access these, and other exciting features, simply register on www.africanbank.co.za and download the African Bank App on your app store.

Sincerely

African Bank

Disclaimer

The information in this e-mail is confidential and is legally privileged. It is intended solely for the addressee. Access to this e-mail by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted in reliance on it, is prohibited and may be ********. Whilst all reasonable steps are taken to ensure the accuracy and integrity of information and data transmitted electronically and to preserve the confidentiality thereof, no liability or responsibility whatsoever is accepted if information or data is, for whatever reason, *******ed or does not reach its intended destination.

If any view or opinion is expressed in this e-mail, such views or opinions are those of the sender unless it is clearly stated that it is that of African Bank.

African Bank Limited (“Registration No.***”) is an authorized financial services and registered credit provider:NCRCP7638

CSA39A8_disclaimer

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Replies (23)
African Bank
African Bank's reply20 Jan 2026, 14:25
Official
Thanks for speaking up and calling us out.
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
Your African Bank Support Specialist team
YVDB
Yvette Van Den Berg's update20 Jan 2026, 14:35
Reviewer Update
I was called by a consultant, went through verification process, told her situation and she put phone down in my ear. Typical useless no clue bank and staff!!!
African Bank
African Bank's reply20 Jan 2026, 14:39
Official
Thanks for speaking up and calling us out.
Please send me a brief description of your email query and the relevant team will be in touch shortly.

Your African Bank Support Specialist team
YVDB
Yvette Van Den Berg's update20 Jan 2026, 15:43
Reviewer Update
The consultant put the phone down in my ear! I need a manager to contact me ASAP!! Worst bank to deal with!!
African Bank
African Bank's reply20 Jan 2026, 16:25
Official
Thanks for speaking up and calling us out.

We have contacted you and scheduled a call back request for 5pm.

Your African Bank Support Specialist team
African Bank
African Bank's reply20 Jan 2026, 17:17
Official
Thanks for speaking up and calling us out.
I tried calling you and there was no reply. Please let me know once available.

Your African Bank Support Specialist team
YVDB
Yvette Van Den Berg's update21 Jan 2026, 08:47
Reviewer Update
Contact me at 10am!!
African Bank
African Bank's reply21 Jan 2026, 10:03
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team
YVDB
Yvette Van Den Berg's update21 Jan 2026, 10:38
Reviewer Update
Please call me now
African Bank
African Bank's reply21 Jan 2026, 12:52
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team
YVDB
Yvette Van Den Berg's update21 Jan 2026, 15:05
Reviewer Update
Please call me at 16:45 today
African Bank
African Bank's reply21 Jan 2026, 17:39
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team
YVDB
Yvette Van Den Berg's update22 Jan 2026, 09:24
Reviewer Update
I requested a call at 16:45, no call was received. Then at 17:38 when I was in a meeting African Bank decides to call and I am unable to answer.

CALL ME AT 10:15 TODAY
YVDB
Yvette Van Den Berg's update22 Jan 2026, 10:25
Reviewer Update
No call received at requested time, again worst service and useless bank
African Bank
African Bank's reply22 Jan 2026, 10:31
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team
African Bank
African Bank's reply22 Jan 2026, 10:32
Official
We've responded to your earlier query. Kindly confirm you've received it. ^Sam
YVDB
Yvette Van Den Berg's update22 Jan 2026, 10:43
Reviewer Update
No still waiting for a call available now
African Bank
African Bank's reply22 Jan 2026, 11:28
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team
***
YVDB
Yvette Van Den Berg's update26 Jan 2026, 14:02
Reviewer Update
Can a consultant please call me at 5pm today
African Bank
African Bank's reply26 Jan 2026, 17:23
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank
African Bank's reply26 Jan 2026, 17:29
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***
YVDB
Yvette Van Den Berg's update27 Jan 2026, 08:03
Reviewer Update
Good day, I spoke to a consultant and she said I would receive a reference for my complaint but still nothing received. Please send this urgently!!!
African Bank
African Bank's reply27 Jan 2026, 10:25
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team
***