African bank are rogue's

Goodday,I am very disheartened and a very unhappy customer. On the 1st of November which was last Wednesday .I visited the Phoenix Plaza. I bank with African bank. I used an Absa ATM to withdraw R5000 of my account however I did not receive the cash but the money was taken of my account. I then went inside the African bank for assistance. Whereby the lady in the bank was busy having nonsense talks with her colleagues and did not call to assist me until I went up to her. Even after going up to her she was very rude,seemed like she did not know what she was doing. She made a new card for me. I then left the bank to go do a withdrawal where I realised that the R5000 came of my account. Which I had to go back in the bank another consultant assisted me with logging my dispute however could not answer any of my questions. How is it that your'll have people working for your'll but do not know how to do they job.They have a don't care attitude don't even show empathy towards customers. There was no even management. Until today I have not received my money. How do I take of my responsibility when I have worked so hard the entire month just to be ****** by African bank . I've called in several occasions to the call centre for assistance and asked for them to call me back has my airtime is low and they refused to do so. African Bank does not value they customers. I have no idea as to why my card is now telling me I have insufficient balance when I had a balance of r400 in my account. African bank is the biggest rogues.