KA
Kimoshnee A

1 reviews | Active since Mar 2024

01 Mar 2024, 12:32

AFRICAN BANK ARE ROGUE AND HAVE PATHETIC SERVICES

The worst bank with the worst customer services. They give incorrect information and take a double debit but can't assist. They transfer from pillar to post. They are the worst company I have spoken to. I requested a manager and they put me on hold but never transferred. I requested call recordings as it is my right to do so and they never assisted. I've spent money on airtime to constantly call with no assistance. They are so unprofessional they don't even have my correct contact number on file yet it's the same number I have for over 5 years and they contact me on that number for payments. They are rogues and will **** in broad daylight with a reputable name for nothing. It's appalling as to how they are Sti running. They should be shut down completely. This matter will be taken to the financial ombudsman and the NCR. I have rights as a consumer and I was denied by their customer services. They refuse to help . Pathetic customer services. When you call all you can hear is laughing and joking in the background. They having a good laugh about how they ****** so many people. I would never recommend this bank to anyone. It's a trap.

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Replies (2)
African Bank
African Bank's reply01 Mar 2024, 12:51
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received
KA
Kimoshnee A's update01 Mar 2024, 16:34
Reviewer Update
I have received no response or sms. This is a constant issue which I'm tired off.