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mosimane.seema mosimane.seema
1 reviews | Active since Nov 2016
31 May 2020, 17:42
African bank are big ******
African bank are ******... I app**** for the personal loan last year July and with 3 to four weeks the loan was consolidated from Nedbank.. few month later African bank still debit me although the loan was settled... when I call to enquire am told that I should’ve asked for an settlement amount before I paid off the loan, since when do you need settlement amount if you consolidating from another bank..I have called African bank so many times trying to sort this out but now I have exhausted my options and on the other hand the balance keeps on increasing..am now taking this to ombudsman..
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African Bank's replyOfficial
04 Jun 2020, 11:20We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
African Bank's reply04 Jun 2020, 11:20
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
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mosimane.seema mosimane.seema's updateReviewer Update
15 Jun 2020, 20:14So someone called me to resolve the matter on Wednesday (10/06/2020) and they told me I must pay R1807 and my account with African bank will be closed. I was debited the amount the following day and I didn’t dispute the payment as there was agreement between me and the bank... so today 15/06/2020 I call for the paid up letter then am told the account it’s still active and owing.. this is very disappointing service from African bank as the team leader or supervisor I spoke to didn’t keep their end of the promise as I did. Please sort this matter out as it affects my credit life....
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mosimane.seema mosimane.seema's update15 Jun 2020, 20:14
Reviewer Update
So someone called me to resolve the matter on Wednesday (10/06/2020) and they told me I must pay R1807 and my account with African bank will be closed. I was debited the amount the following day and I didn’t dispute the payment as there was agreement between me and the bank... so today 15/06/2020 I call for the paid up letter then am told the account it’s still active and owing.. this is very disappointing service from African bank as the team leader or supervisor I spoke to didn’t keep their end of the promise as I did. Please sort this matter out as it affects my credit life....