African Bank app and poor service

We were using uBank for Stockvel but they moved us to African Bank since they merged/ closed. Since last week we have been struggling to download the app, we have been visiting Bizana branch with no help. Tomorrow we suppose to get our monies but we can’t because no one from us has an app and we can’t access our money😡😡… and we have no idea if when this app problem will be sorted out, meaning chances of us spending the festive season without money that we have been saving for the whole year planning to use during festive are very HIGH. I have never seen a poor service like this , you can call or go to the branch no one knows nothing.