African Bank App

1. Two months ago I did a payment from my African Bank My World account to my grandson's tax free account at African Bank. The app did the transaction twice. I thought perhaps it was my mistake. Today exactly the same thing happened. The payment was duplicated.

2. I also used to do monthly once off payments to my grand daughter's Tax free account at African Bank as the app would not allow me to create her as a beneficiary. The call Centre nor the branch was not able to assist in this regard. Since March 2024 I have not even been able to do a once of payment. I went to the branch, they were not able to help. I called the call Centre with the error message, but they also were not able to help..they stated that there might be something wrong with her account and she would have to pursue it with the bank from her side. *******, because my son did a test transaction from his bank and it went through immediately.

Unfortunately neither the Atrium Overport branch nor the call Centre have any idea on what to do, yet all the Accounts are at the same bank. Hence I will not pursue these matters with them. It is a waste of time and money.

It is becoming very frustrating and I will close my accounts once the Investments mature.