MR
Masibulele R

1 reviews | Active since Feb 2017

27 Feb 2017, 15:31

African Bank and Transunion

<p>I had a loan with African Bank in 2014, I was paying it fine up until i was retrenched therefore I abandoned my debt. I did not inform African Bank since I was hoping to get a new job soon and finalize my debt but that didn't happen it actually took longer to find the job again. in 2016 I got the job and once settled I contacted African Bank and settled all my debts with them. I noticed that African Bank listed my name on Credit Bureau for bad credit record. I requested African Bank to update the information since now I've paid my dues with them. I later notice in February that the information with Credit bureau was never updated and When I contact Transunion I'm told that I have to wait for 2 years for my name to be cleared and there's nothing that anyone can do I must just wait and be patient for 2years. I see this as unfair as I have paid all the monies that I was owing them previously now why are they letting me suffer for such bad information. May you please assist me on this regard as this is a nightmare for me</p>

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Replies (1)
African Bank
African Bank's reply28 Feb 2017, 13:19
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Contact Centre Support Specialist Team

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