African Bank advisors untrained

I got a call on Monday for credit application. I did not call, they called me and gave me an offer. I accepted the offer and was advised to go to the branch to submit my documentation. I went to the branch at Centurion Mall and was assisted by Vanessa Maseko. She then told me that she is not able to send the documents and that I need to do a new application. I told her that the call center said I must just submit the documents however she told me that it's not possible and that I need to submit a new application. I then submitted the application and she told me to come back the next day to find out if the application is approved or not. I then went into the branch the next day and she then told me that its a call center application and that I must wait 48 hours. I then got frustrated because she said I must cone back the next day and when I did, she tells me 48 hours. I then went in again the next day and then she told me that she can't access my profile and that there's nothing she can do. I asked her to contact the call the call center and she refused telling me that they can't help either. This is very unprofessional and the advisor needs ALOT of training. What must I do now?