NR
Naeema R

1 reviews | Active since May 2019

03 Sept 2019, 06:17

African Bank Account Settled ,still debiting Customers bank account

So i paid up my African Bank credit card on 20 August 2019, but after my kids maintenance money gets paid into my saving account , African bank still debits my bank account with R550.

This is ridiculous, i clearly asked the consultant if all debits will be removed as this is now a paid up account. Clearly now i am liable for the debit fees when they tried to debit my account when there was no funds available on 29 August as well.

When you paid up the account all the admin should be in place but clearly African Bank you are not updating your records or I would not be here posting my grievance...

Unnecessary stress you cause on a consumer who trying to fix her debt.

0
Replies (2)
African Bank
African Bank's reply03 Sept 2019, 12:03
Official
 
Good day Naeema

Thanks for engaging with us. We have tried contacting you, we are here to apologize for the inconvenience. 

Kindly note the refund was done successfully.

 
If you need anything else, we're only a phone call away. 


Your African Bank Support team 
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NR
Naeema R's update03 Sept 2019, 12:28
Reviewer Update
Hi

Yes i missed your call. I have received the refund however my concern is that you are not confirming that I will not experience another debit order for this paid up account?