NM
Njabulo M
1 reviews | Active since Aug 2021
13 May 2024, 11:44
African Bank account in arrears
Hi,
I have a loan with African Bank which I am currently paying monthly. I have never missed any payment. I have debit order set for them to deduct from account. They have been constantly deducting R1185.00 monthly with fail, however they have put my name on arrears for owing R2. I phoned the call centre last month and also sent through an email querying about my account as to why my account is in arrears. The lady that I spoke to said that there is nothing wrong with my account, it could be an error from their side but my account is update to date.
This month again, my credit score which I am building so hard is being damaged for falsely listed my account under arrears. I need justice urgently because I am not owing African Bank anything shortages.
I have sent another second email this month querying about the account because I noticed that my account is taken back again to arrears falsely. I am really tired of fighting for this.
Njabulo Sibusiso Zondo ***
Helpful (0)
Replies (16)0
Replies (16)
African Bank's replyOfficial
13 May 2024, 12:13Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.
We hope to talk to you soon.
Your African Bank Support Specialist team
***
We hope to talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply13 May 2024, 12:13
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.
We hope to talk to you soon.
Your African Bank Support Specialist team
***
We hope to talk to you soon.
Your African Bank Support Specialist team
***
NM
Njabulo M's updateReviewer Update
13 May 2024, 12:28What do you want me to do with my credit score that has compromised many are times?
NM
Njabulo M's update13 May 2024, 12:28
Reviewer Update
What do you want me to do with my credit score that has compromised many are times?
NM
Njabulo M's updateReviewer Update
13 May 2024, 13:22Hello
Please stop sending me sms to verify my number. It is correct ***. If you are willing to help me you should have called me immediately when you saw this message
Please stop sending me sms to verify my number. It is correct ***. If you are willing to help me you should have called me immediately when you saw this message
NM
Njabulo M's update13 May 2024, 13:22
Reviewer Update
Hello
Please stop sending me sms to verify my number. It is correct ***. If you are willing to help me you should have called me immediately when you saw this message
Please stop sending me sms to verify my number. It is correct ***. If you are willing to help me you should have called me immediately when you saw this message
African Bank's replyOfficial
13 May 2024, 13:46I noted your earlier post and have provided a response there. Kindly confirm its receipt. ^Sam
African Bank's reply13 May 2024, 13:46
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt. ^Sam
African Bank's replyOfficial
13 May 2024, 13:47I noted your earlier post and have provided a response there. Kindly confirm its receipt. ^Sam
African Bank's reply13 May 2024, 13:47
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt. ^Sam
NM
Njabulo M's updateReviewer Update
13 May 2024, 17:03Hi,
I don't have airtime to verify that sms. My number is ***
I don't have airtime to verify that sms. My number is ***
NM
Njabulo M's update13 May 2024, 17:03
Reviewer Update
Hi,
I don't have airtime to verify that sms. My number is ***
I don't have airtime to verify that sms. My number is ***
NM
Njabulo M's updateReviewer Update
13 May 2024, 17:04I am sure you have other options to contact me rather than sending me sms which still needs airtime to be verified.
NM
Njabulo M's update13 May 2024, 17:04
Reviewer Update
I am sure you have other options to contact me rather than sending me sms which still needs airtime to be verified.
NM
Njabulo M's updateReviewer Update
13 May 2024, 17:37Hi please note that I have blocked all spam calls.
Call me now I have unblocked spam calls
Call me now I have unblocked spam calls
NM
Njabulo M's update13 May 2024, 17:37
Reviewer Update
Hi please note that I have blocked all spam calls.
Call me now I have unblocked spam calls
Call me now I have unblocked spam calls
NM
Njabulo M's updateReviewer Update
13 May 2024, 17:38***
Please call me back and note that this number is listed under spam calls
Please call me back and note that this number is listed under spam calls
NM
Njabulo M's update13 May 2024, 17:38
Reviewer Update
***
Please call me back and note that this number is listed under spam calls
Please call me back and note that this number is listed under spam calls
NM
Njabulo M's updateReviewer Update
14 May 2024, 00:41The lady from African Bank called me to explain what's going on with my account but ey I am still lost and don't understand what she was trying to explain. My account is in arrears and has affected my credit score. My score has gone down since that African Bank had falsely listed my account under arrears. I need explanation as to how did we come to the arrears since I am paying every amount on time and in full?
The system shows that I am owing R2 hence why my account was changed from being up to date - to arrears. She told me to wait for the 7th next month, my account would have been sorted but my question is, what do I do now to raise my score back to where is was. I need this actioned urgently.
The system shows that I am owing R2 hence why my account was changed from being up to date - to arrears. She told me to wait for the 7th next month, my account would have been sorted but my question is, what do I do now to raise my score back to where is was. I need this actioned urgently.
NM
Njabulo M's update14 May 2024, 00:41
Reviewer Update
The lady from African Bank called me to explain what's going on with my account but ey I am still lost and don't understand what she was trying to explain. My account is in arrears and has affected my credit score. My score has gone down since that African Bank had falsely listed my account under arrears. I need explanation as to how did we come to the arrears since I am paying every amount on time and in full?
The system shows that I am owing R2 hence why my account was changed from being up to date - to arrears. She told me to wait for the 7th next month, my account would have been sorted but my question is, what do I do now to raise my score back to where is was. I need this actioned urgently.
The system shows that I am owing R2 hence why my account was changed from being up to date - to arrears. She told me to wait for the 7th next month, my account would have been sorted but my question is, what do I do now to raise my score back to where is was. I need this actioned urgently.
NM
Njabulo M's updateReviewer Update
14 May 2024, 12:21I have not been assisted concerning my account which is arrears according to your reports. My account has been falsely listed under arrears which is not fair at all.
NM
Njabulo M's update14 May 2024, 12:21
Reviewer Update
I have not been assisted concerning my account which is arrears according to your reports. My account has been falsely listed under arrears which is not fair at all.
NM
Njabulo M's updateReviewer Update
15 May 2024, 15:59Hi I am very concerned about my credit score which keeps dropping because of false account that listed under arrears. I want to pay that R2.00 now because my score is now sitting on 559 from 584. It was supposed to move up from 584, but because of these false updates I have to suffer.
NM
Njabulo M's update15 May 2024, 15:59
Reviewer Update
Hi I am very concerned about my credit score which keeps dropping because of false account that listed under arrears. I want to pay that R2.00 now because my score is now sitting on 559 from 584. It was supposed to move up from 584, but because of these false updates I have to suffer.
NM
Njabulo M's updateReviewer Update
15 May 2024, 16:01I want to pay that R2.00 now and I cannot wait for feedback from whosoever you have queried from. Provide my with the account and let me rather pay for it.
NM
Njabulo M's update15 May 2024, 16:01
Reviewer Update
I want to pay that R2.00 now and I cannot wait for feedback from whosoever you have queried from. Provide my with the account and let me rather pay for it.
NM
Njabulo M's updateReviewer Update
16 May 2024, 07:41I said I want to pay that R2.00 period
NM
Njabulo M's update16 May 2024, 07:41
Reviewer Update
I said I want to pay that R2.00 period
NM
Njabulo M's updateReviewer Update
16 May 2024, 07:43For the past two days, your team has not been able to resolve the matter. I said I want to pay that R2.00 which you have listed my account under arrears for, then have my name cleared.
NM
Njabulo M's update16 May 2024, 07:43
Reviewer Update
For the past two days, your team has not been able to resolve the matter. I said I want to pay that R2.00 which you have listed my account under arrears for, then have my name cleared.
NM
Njabulo M's updateReviewer Update
16 May 2024, 07:44Last month was R1.00, this month it's R2.00. This balance keeps accumulating, I want to pay it NOW. Give me the account where I can pay it to.
NM
Njabulo M's update16 May 2024, 07:44
Reviewer Update
Last month was R1.00, this month it's R2.00. This balance keeps accumulating, I want to pay it NOW. Give me the account where I can pay it to.