African Bank - A commercial Bully in dire straits

African Bank has totally stepped out of line and has become a commercial bully! The constant monthly calls made by your call centre department to my wife has lost its purpose and has become harassment! The poor standards in communicating clearly and politely by your customer care division is appauling to say the least. I consistently hear the monthly calls made to my wife of how her debit orders are not clearing and how she isn't maintaining the account. At the helm of the banks collections department 3 debit orders were taken in December. The customer service department however would subsequently call and state the debit order has not been made. The principal contractual obligation had been fulfilled in April 2015, however due to arrear interest the balance due is still active. How difficult is it for African Bank to provide us with a clear payment arrangement for this balance to be settled? I'm sure the ombudsman would be interested to investigate whether this account has breached the in-duplum rule as per NCA? There is absolutely no communication between the banks customer service department and their collections department! I will ensure this goes viral and to the ombudsman!