African Bank..... A bunch of ********* *******! Do not use this bank!

I am posting this bad review on behalf of my employee, Ms SM Sejaphala

She has come through to your branch at Cradlestone on numerous occasions to follow up on the status of her ***** claim with your bank. Each time she comes you advise her that you are busy with the case and will contact her when you have an update, to date, you have not contacted her and the ***** took place in March 2023, that’s 9 months with no helpful feedback, what terrible service from African bank!

What happened at your bank is ***** and has been reported to the police as such. I have copies of all Police documents, the original loan agreement as well as the bank statement showing the payment of the loan and then the withdrawal of R13’500 one day after African Bank approved and paid over her loan to her.

Literally this is how African bank operates, they approve a loan, they pay the loan, then the next day have an "unknown withdrawal" of the whole loan amount and when questioned about it, just say its been referred to the ***** / claims department and then continue to harass the client, my staff member, to repay a loan which THEY NEVER ACTUALLY USED!!!

I am beyond disgusted and question how on earth a Bank like this is legally allowed to operate in South Africa as this is not the first time ive heard of something like this happening!! The very least I can do is post this review to try and help someone else from being de-*****ed by a banking institution they trusted!!