African Bank

Item: African Bank
Rating: 1
Author: Jenny M

*****ulent activity on my account in February for R2000. I am now unable to access my monthly income from 2 African Bank investments that are transferred directly to this account. I have made numerous phone calls and visits to the Bank and have had minimal response and am certainly no closer to having any access to my monthly income. It is saying something when the branch manager advises you to go to the Ombudsman.

Helpful (0)

Replies (3)

Jenny M's updateReviewer Update

07 May 2023, 15:46

..... And what good will that do me..... I have done this on many occasions. This response from African Bank is unsatisfactory. I believe it is up to African Bank to contact me, which they did.... Thenjiwe from Resolution unit.

Jenny M's update07 May 2023, 15:46

Reviewer Update

African Bank's replyOfficial

08 May 2023, 10:17

Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
***

African Bank's reply08 May 2023, 10:17

Official

Jenny M's updateReviewer Update

18 May 2023, 11:09

Still waiting for feedback from Thenjiwe........ phoned every no. for African bank that I have..... still nothing.....

Jenny M's update18 May 2023, 11:09

Reviewer Update

Still waiting for feedback from Thenjiwe........ phoned every no. for African bank that I have..... still nothing.....