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antigone G

1 reviews | Active since Sept 2013

14 Mar 2017, 11:51

african bank

<p>I have asked for a settlement amount in November 2016 which i have paid but till today I am recieving emails and sms's from debt collectors who advised I owe the bank money. I have recieved a paid up letter and a statement reflecting a zero balance. the service is terrible why was my information not updated, is it my responisibility to sit on somebodys neck to ensure that my details get updated with the lawyers. When will transunion be updated that the account is settled. can someone please get to me with feedbank.</p>

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Replies (1)
African Bank
African Bank's reply14 Mar 2017, 15:33
Official

Thank you for referring your concerns via Hello Peter.

We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.

Should you need to, please contact our Customer Care contact centre on ***

Kind Regards

Contact Centre Support Team

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