CG
Charlene G
1 reviews | Active since Dec 2020
05 Aug 2025, 09:37
African bank ***********
yet again African bank has changed my surname without permission to that of my ex. i went in and gave proof of divorce 16yrs ago and legal name change with new ID card for an account that is a year old. it took two days to be corrected. this was June now its august and 2 days before payday and my bank account is in the wrong surname and my accounts won't have proof that i actually paid as it's a diff surname and what is my commission payment bounces?
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Replies (12)CG
Charlene G's updateReviewer Update
05 Aug 2025, 09:39what IF my commission bounces
CG
Charlene G's update05 Aug 2025, 09:39
Reviewer Update
what IF my commission bounces
African Bank's replyOfficial
05 Aug 2025, 11:39Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply05 Aug 2025, 11:39
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's replyOfficial
05 Aug 2025, 11:39I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply05 Aug 2025, 11:39
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
CG
Charlene G's updateReviewer Update
05 Aug 2025, 12:32i cannot see the telephone number i have to call
CG
Charlene G's update05 Aug 2025, 12:32
Reviewer Update
i cannot see the telephone number i have to call
CG
Charlene G's updateReviewer Update
05 Aug 2025, 12:33it comes up as stars
CG
Charlene G's update05 Aug 2025, 12:33
Reviewer Update
it comes up as stars
African Bank's replyOfficial
05 Aug 2025, 12:43I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply05 Aug 2025, 12:43
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's replyOfficial
05 Aug 2025, 12:44I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply05 Aug 2025, 12:44
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's replyOfficial
05 Aug 2025, 14:39I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply05 Aug 2025, 14:39
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's replyOfficial
05 Aug 2025, 14:39I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply05 Aug 2025, 14:39
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
CG
Charlene G's updateReviewer Update
05 Aug 2025, 16:00so i have to keep spending 80 rand on uber every month to go to the bank to update my proven legal name just because someone made an error or cant put a note on the account that here is the proof this is her legal name.
CG
Charlene G's update05 Aug 2025, 16:00
Reviewer Update
so i have to keep spending 80 rand on uber every month to go to the bank to update my proven legal name just because someone made an error or cant put a note on the account that here is the proof this is her legal name.
African Bank's replyOfficial
05 Aug 2025, 17:03I completely understand how frustrating and inconvenient it must be to have to travel and spend money just to resolve something that wasn’t your error. I’m really sorry that you’re in this situation. Altrnatively you can contact us customer service on ***and verify yourself on the answering machine for further assistance.
African Bank's reply05 Aug 2025, 17:03
Official
I completely understand how frustrating and inconvenient it must be to have to travel and spend money just to resolve something that wasn’t your error. I’m really sorry that you’re in this situation. Altrnatively you can contact us customer service on ***and verify yourself on the answering machine for further assistance.
CG
Charlene G's updateReviewer Update
30 Oct 2025, 09:13I checked with home affairs my legal surname with them is the one on my ID card. so even after going in with all the relevant documents as proof the bank keeps on changing my surname to that of a man i divorced 16yrs ago and a surname to which i do not have a legal id document. do i need to open a new account and close that one or what. this is so *******. i never even opened the account with his surname and 3rd party creditors etc do not have the right to change the surname on your bank account.
CG
Charlene G's update30 Oct 2025, 09:13
Reviewer Update
I checked with home affairs my legal surname with them is the one on my ID card. so even after going in with all the relevant documents as proof the bank keeps on changing my surname to that of a man i divorced 16yrs ago and a surname to which i do not have a legal id document. do i need to open a new account and close that one or what. this is so *******. i never even opened the account with his surname and 3rd party creditors etc do not have the right to change the surname on your bank account.