1 reviews | Active since Jan 2014
African Bank
<p>This bank only cares about your issues when they are giving loans ,no after sales care. last year I locked my online profile ever since i can get no assistance .They told me to load documents online which I did ,I then got a message saying we no longer support this feature go to branch which I did several times ,they then said the two departments are differrent I should certify the documents then upload them again of which i have done more than once ,I have called in recieved ref numbers ,i tried to make a complaint ,i was told someone would be in touch .Till now not one response .I even have sms saying issue resolved .Shameful uncaring behaviour.</p>
Thank you for referring your concerns via Hello Peter.
Due to the Protection of Personal Information Act of 2013 we are required to successfully identify and verify customers before providing a service and we need to telephonically contact you in order to ask a few questions to protect our information.
We confirm that we have been unsuccessfully in our attempts to contact you on the details as per your African Bank profile record. May we therefore request that you provide us with your contact details.
Please contact our Customer Service Centre on ***, or visit any of our African Bank branches for assistance, or register to access the self service options on www.africanbank.co.za
Kind Regards
Contact Centre Support Team
Thank you for referring your concerns via Hello Peter.
Due to the Protection of Personal Information Act of 2013 we are required to successfully identify and verify customers before providing a service and we need to telephonically contact you in order to ask a few questions to protect our information.
We confirm that we have been unsuccessfully in our attempts to contact you on the details as per your African Bank profile record. May we therefore request that you provide us with your contact details.
Please contact our Customer Service Centre on ***, or visit any of our African Bank branches for assistance, or register to access the self service options on www.africanbank.co.za
Kind Regards
Contact Centre Support Team