African bank

Good Day Sir/Madam

I am a 66years old woman who has a bleeding heart because of African bank. I called them on the 28th of July 2023 to make payments arrangements as Im currently a penssioner, and I have spoken with the lady by the name Portia whom she has never wanted to listen to my plee of asking them to please debit R300-00 instead of R800-00/R1000-00 that they debit. They did that for the past 3 months and left me with no food to eat so that I can be able to drink my diabetic medication. Instead of her helping me she then told me why don't I ask someone to pay on my behalf. I tried to convince her,beg and pleed to her can I please pay less that R800-00 as I only depend on R2000-00 penssion grant she literally refused and droped the phone on my ears. All I want to know from African bank is this the way they treat our sinior citizenz??? Or perhaps they don't care about how fragile they are? Or how sick they are???all they care about is their money no matter the odds. Im struggling to write this mesaage as my eyes are full of tears,maybe African bank only hire heartless staff???or simply because they don't care about their clients only care about their money only. I hope to get answers of all these questions. If maybe they are willing to help me Lucia Komeni *** and my numbe is *** and my email: ***