African Bank

I had my account blocked by African Bank since last week because I received funds from SARS, amounting to R1136. 64,and as soon as I realized that I went to the Branch to report, since then they have been saying matter has been escalated and there is no assistance, consultants are just annoyed because I am calling, I am unable to access my account and there is no help I am receiving, I sent them proof of payment from SARS but I still haven't received any help, my life is stuck because I can't access my funds, this is frustrating because I have a child who needs to go to school but can not because I do not have funds, my funds are on hold.