BM
Bongani M
1 reviews | Active since Jul 2024
09 Jan 2026, 11:29
*********** African Bank
On Tuesday African Bank called my mom regarding her credit card.They asked her to pay R750 towards the interest which she agreed to and they proceeded to do an online payment which my mom agreed to.After that was done with the consultant still on the line I noticed that they had taken double the amount and I told her and she referred me to her manager Ms Mathebula who said we must send and email of my mom's statement showing the double payment.Till today nothing has been refunded this has set my mom back because that money had other plans but now because of someone's negligence she has to suffer.Please sort this out asap before I take even further steps.
Helpful (0)
Replies (13)0
Replies (13)
African Bank's replyOfficial
09 Jan 2026, 12:53Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply09 Jan 2026, 12:53
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
BM
Bongani M's updateReviewer Update
12 Jan 2026, 09:40Please call me because still nothing has been done and like I said it's a big incontinence that the incompetence of your staff affects your clients
BM
Bongani M's update12 Jan 2026, 09:40
Reviewer Update
Please call me because still nothing has been done and like I said it's a big incontinence that the incompetence of your staff affects your clients
African Bank's replyOfficial
12 Jan 2026, 13:48Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please provide us with your mothers contact details so we can assist her.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply12 Jan 2026, 13:48
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please provide us with your mothers contact details so we can assist her.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
BM
Bongani M's updateReviewer Update
13 Jan 2026, 10:10So you guys only attempt once and never call again the money has still not being refunded in her account and you are inconveniencing her
BM
Bongani M's update13 Jan 2026, 10:10
Reviewer Update
So you guys only attempt once and never call again the money has still not being refunded in her account and you are inconveniencing her
African Bank's replyOfficial
13 Jan 2026, 11:11Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please provide us with your mothers contact details so we can assist her.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply13 Jan 2026, 11:11
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please provide us with your mothers contact details so we can assist her.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
BM
Bongani M's updateReviewer Update
13 Jan 2026, 11:50Clearly African Bank is just full of *********** people. We got a call now my mom is being asked to send the same statement we sent last week to show the double debit whereas it clearly shows on your records that she was double debited. I'm giving you the names of the people who created this nonsense.The consultant that did the debit is Rhulani her direct manager is Charlotte Mathebula....can somebody do their damn job!
BM
Bongani M's update13 Jan 2026, 11:50
Reviewer Update
Clearly African Bank is just full of *********** people. We got a call now my mom is being asked to send the same statement we sent last week to show the double debit whereas it clearly shows on your records that she was double debited. I'm giving you the names of the people who created this nonsense.The consultant that did the debit is Rhulani her direct manager is Charlotte Mathebula....can somebody do their damn job!
African Bank's replyOfficial
13 Jan 2026, 11:56Hi thereI noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply13 Jan 2026, 11:56
Official
Hi thereI noted your earlier post and have provided a response there. Kindly confirm its receipt.
BM
Bongani M's updateReviewer Update
13 Jan 2026, 12:26Just refund the money because all this is not helping and it would also be great if make up for the inconvenience caused
BM
Bongani M's update13 Jan 2026, 12:26
Reviewer Update
Just refund the money because all this is not helping and it would also be great if make up for the inconvenience caused
BM
Bongani M's updateReviewer Update
13 Jan 2026, 14:17So what did this Charlotte person do if it's only been done now after a week?
BM
Bongani M's update13 Jan 2026, 14:17
Reviewer Update
So what did this Charlotte person do if it's only been done now after a week?
African Bank's replyOfficial
13 Jan 2026, 14:22I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply13 Jan 2026, 14:22
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
BM
Bongani M's updateReviewer Update
13 Jan 2026, 14:56Email sent
BM
Bongani M's update13 Jan 2026, 14:56
Reviewer Update
Email sent
African Bank's replyOfficial
13 Jan 2026, 15:24Hi there, your documents has been received and escalated to the relevant team for further assistance. I will provide feedback as soon as received.
African Bank's reply13 Jan 2026, 15:24
Official
Hi there, your documents has been received and escalated to the relevant team for further assistance. I will provide feedback as soon as received.
African Bank's replyOfficial
14 Jan 2026, 12:00Thanks for giving us a chance to make things right. Your refund has been processed and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply14 Jan 2026, 12:00
Official
Thanks for giving us a chance to make things right. Your refund has been processed and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***