1 reviews | Active since Aug 2018
African Bank 0 fees and Zero customer care, services and compassion
My wife has been having a seriously difficult time getting her credit sorted out since dealing with a credit consulting company for 3 yrs now only to finally receive a confirmation letter from African Bank stating that funds in excess of R 60 000 owing to my wife was paid into an account in her name at Capitec Bank.
We sorted out the account at Capitec and was told that no funds were transferred into my wife's account. We then went to African Banks branch on Saturday and was told that they don't have access to that information and was to to file a query and wait for feedback within 48 hrs. She called them yesterday and was told to wait until today as it hasn't been "72" hrs yet.
Today my wife was informed that the query was closed even though she received no feedback from African Bank. She was then informed to go back to the branch that will most definitely yell us to put in a query as they don't have access to the information.
African Bank employees seems to be facilitating some sort of *****ulent activities with members of the credit consulting companies and certain other banks that are opening accounts for people who aren't who they say they are.
This is a hindering poor peoples lives and making it even more difficult to live after how Covid has brought us to our knees financially and emotionally.
I do hope this reaches the people that can help us with this ordeal.
These were either automatically generated replies or someone is being paid by African Bank to send Generic responses to people's complaints requesting them to call them back.
Thus the cycle continues.
Wow!!! If I owe Africa Bank money I honestly get 5 to 10 calls a day from them as early as 8 in the morning until late in the evening even if I tell them on the first call to call back at a specific time, BUT NOW THAT THEY HAVEN'T PAID MY WIFE MONEY OWING TO HER, we need to contact them while being given the run around after contacting them serial times as well as going into a branch to query this issue.
Ridiculously Upsetting and Unprofessional.
These were either automatically generated replies or someone is being paid by African Bank to send Generic responses to people's complaints requesting them to call them back.
Thus the cycle continues.
Wow!!! If I owe Africa Bank money I honestly get 5 to 10 calls a day from them as early as 8 in the morning until late in the evening even if I tell them on the first call to call back at a specific time, BUT NOW THAT THEY HAVEN'T PAID MY WIFE MONEY OWING TO HER, we need to contact them while being given the run around after contacting them serial times as well as going into a branch to query this issue.
Ridiculously Upsetting and Unprofessional.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team