Africa Bank is inhumane and Cares zilch, and I would not invest at African Bank

I am frustrated with African bank, first of all my late Father*** 084) invested over a million in the bank, and because the staff is poorly trained and their systems ****pie.I have been for a month trying to get information on accounts my Father had with African Bank

I went to the three different branches, because I am the Executor of PS Matoli estate, I thought I would get assistance with an employee of the bank on front line. But to my suprise the staff on frontline is not trusted by their employer, because for everything they have to phone their call center, and its not even stipulated on SOP on which procedures to follow. They just learning the process with me there. We found outt together that where email and they could not even scan my documents and email on my behalf. The person on line refused to speak to me, and said to the branch employee only email is the way to communicate to them, even to ask a question related to what information is required.

I then emailed all the information requested, this was done 28th March 2023 and to date, after 7 working days I have not had a reply from the bank. Now I don't understand were is the issue is, can't call any department at the call center and they can't help at the branch to follow-up and give me answers I need. I just have to email again, and note my two emails have not been acknowledged previously. African Bank is inhumane and treats people like *******, and my advise is investing in African Bank is a total no-no.

I would swear they trying to rob beneficiaries of that Passed-on people who banked with them, I have got all the documents for my Father investment, and will ensure that all account are accounted for.