SN
Sakhiwo N
1 reviews | Active since Aug 2015
25 Sept 2015, 10:49
AFNK *** 150925
I have paid up my credit card and closed it. African Bank is still debit although the account is paid up, they have debited and R1430 for the above account. I have contacted their terrible contact centre for explanation of which I didn't get besides telling me that I must tomorrow the 26th September 2015 to reverse the money. They do not take into consideration the money that we spend on these calls especially to their terrible call centre. I still don't know why they debited money from account from the first place because the is paid up and closed.
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Replies (1)African Bank's replyOfficial
25 Sept 2015, 16:41Hello snyatela,
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Anthea Moodley
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Anthea Moodley
Contact Centre Support Specialist Team
Contact number: ***
African Bank's reply25 Sept 2015, 16:41
Official
Hello snyatela,
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Anthea Moodley
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Anthea Moodley
Contact Centre Support Specialist Team
Contact number: ***
