LP
Lutziano P
1 reviews | Active since Nov 2022
25 Apr 2023, 11:29
**** ADVERTISING, *****ING AND LIES
Do not bank with these people, they a F###ING pathetic, they waist my time for 5 days in a row. Complaining about there products they offer that never comes to lite and **** advertising. Complained about this to the NCR and to there customer service department they do nothing. They call me and tell me straight to my face they can't help me. I have bought things with my rewards and never got it. In a full month tomorrow not once of them has called me i kept calling then they tell me after a month the order was cancelled. They promise me a overdraft a good one all i need to do is get my salary paid into the bank account and they will handle it. What a total **** up and lie. They don't have customer service experts. They barely speak english, The more i say i will not do this the more they say thank you for understanding How pathetic is this. To speak to someone over the phone that says they can't help me and end the call. This has happened 3 times today so far. What the ****? STOP YOUR CARDS THESE PEOPLE ARE PATHETIC.
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Lutziano P's updateReviewer Update
25 Apr 2023, 11:30Hi there your receiving this email from Lutziano Pannewitz a very very unhappy african bank customer.
Firstly i would like to start with this. I wanted to apply for the african overdraft September 2022. They have informed me i need to bank with them and allow my salary to be paid in the bank account before they can offer me the overdraft. I have done so and no overdraft was given or the requirement i wanted was never met. The email not related to this as i am planning on closing my account as this is just pathetic and would be taking this to social media.
The complaint is about two sets of sunglasses i have ordered the 27th March through the African Bank Audacious rewards and every week your people cant give me feedback and then tells me after a month of calling that the order was cancelled. I don't and won't accept this lack of service as i was expecting the sunglasses. On the 28th I have called you people as the transaction details states that the item will be delivered in 1 business day. You guys then informed me that it takes 5 days and you apologize for the inconvenience, then 5 days later i called again as nothing was delivered and no courier company contacted me and i called you again. Your people then told me they would log a complaint and the rewards debarment will call me ont he 03/04/2023 @ 13:22pm ref no: ***, i was sitting with my phone for two days and got no call from african bank. on 04/04/2023 i got a sms to say that my query *** was resolved but no phone call. I called in again and told them no one called me they then said there was a note on the system they could not get hold of me. They logged another call back on 05/04/2023 ref no: ***. Then on 06/04/2023 i got a sms saying they could not reach me however the phone never rang all day and i old had 5 calls coming in that day and non of them came from african bank. I then had enough of this and called again, the words the lady over the phone told me 14th April all will be sorted and if not delivered i should call them back as the order was dispatched. On the 14th April i called again and they have told me then the order was cancelled. This to me brings a great concern as i'm getting my salary paid into african bank and i'm starting to feel very unsure if they are bankers i could trust. I was looking forward to this sunglasses which i have attached to this email as i have CC NCR in this email the complaints commission as you people at african bank are making me feel like this is a ****. I have also bought a uber voucher through the app about two weeks ago i never recieved and i feel that i'm not going to call you people all the time just to tell me the order was cancelled. I want this to be resolved immediately.
LP
Lutziano P's update25 Apr 2023, 11:30
Reviewer Update
Hi there your receiving this email from Lutziano Pannewitz a very very unhappy african bank customer.
Firstly i would like to start with this. I wanted to apply for the african overdraft September 2022. They have informed me i need to bank with them and allow my salary to be paid in the bank account before they can offer me the overdraft. I have done so and no overdraft was given or the requirement i wanted was never met. The email not related to this as i am planning on closing my account as this is just pathetic and would be taking this to social media.
The complaint is about two sets of sunglasses i have ordered the 27th March through the African Bank Audacious rewards and every week your people cant give me feedback and then tells me after a month of calling that the order was cancelled. I don't and won't accept this lack of service as i was expecting the sunglasses. On the 28th I have called you people as the transaction details states that the item will be delivered in 1 business day. You guys then informed me that it takes 5 days and you apologize for the inconvenience, then 5 days later i called again as nothing was delivered and no courier company contacted me and i called you again. Your people then told me they would log a complaint and the rewards debarment will call me ont he 03/04/2023 @ 13:22pm ref no: ***, i was sitting with my phone for two days and got no call from african bank. on 04/04/2023 i got a sms to say that my query *** was resolved but no phone call. I called in again and told them no one called me they then said there was a note on the system they could not get hold of me. They logged another call back on 05/04/2023 ref no: ***. Then on 06/04/2023 i got a sms saying they could not reach me however the phone never rang all day and i old had 5 calls coming in that day and non of them came from african bank. I then had enough of this and called again, the words the lady over the phone told me 14th April all will be sorted and if not delivered i should call them back as the order was dispatched. On the 14th April i called again and they have told me then the order was cancelled. This to me brings a great concern as i'm getting my salary paid into african bank and i'm starting to feel very unsure if they are bankers i could trust. I was looking forward to this sunglasses which i have attached to this email as i have CC NCR in this email the complaints commission as you people at african bank are making me feel like this is a ****. I have also bought a uber voucher through the app about two weeks ago i never recieved and i feel that i'm not going to call you people all the time just to tell me the order was cancelled. I want this to be resolved immediately.