Activation of my credit card

Good day.<br> <br> Hope you're well and looking for urgent assistant, I am customer at African over four years now. Last I have ask the bank to block my access to use the Credit card as I wanted the to maintain my credit card. Which they happily did that for me until Monday when I went to the bank and asked for access.<br> <br> I was helped by the Gentlemen at Soshanguve crossing to replace the card and grant me access to use it again, he forget to attach my ID and how I found out I was at the ATM and tried to use the card it wasn't activated.Deliwe and Lebogang helped to activate and attach the ID and send it to Head Office Wednesday. I have been calling the branch since Wednesday and It appears the hold up is at Head Office. I have to express my frustration over the poor customer service from Head Office and I even called the customer service they said there's nothing they can do only the branch can assist in this regard. My problem there's not interaction between the branch and Head Office as I have asked the numerous for the person who held the call and was told that the branch doesn't have a number to provide \shocking\".<br> <br> I would like to be assisted with immediate effect or involve my lawyer"