Accounts & Profile blocked, bank can't open it.

Since June 2021, my accounts and profile are blocked and there is money which has not been used ever since. I have been paying a loan which is now paid up, but deductions are still being done. My local African bank has not helped, as I was sent back and forth and they said it's a system problem. Asna assisted me at the local branch, numerous times, to try and unblock my profile and the accounts, without success. She contacted head office more than 5 different times to no avail. I cannot believe that it is Feb 2022, and I still can't acces my money. This is worse than ****************!