Accounts not visible

Item: African Bank
Rating: 1
Author: Relebohile T

Please call me on *** today between now and 5.

I'm extremely angry with your service. You are the worst bank I ever used. I haven't been able to access my account in 3 months despite submitting all the documents you wanted.

Helpful (0)

Replies (6)

African Bank's replyOfficial

17 Jan 2025, 12:05

Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.

Your African Bank Support Specialist team
***

African Bank's reply17 Jan 2025, 12:05

Official

Relebohile T's updateReviewer Update

17 Jan 2025, 16:33

You're ****ing me off sending me a message that my issue has been resolved while I can still not access my account. You are so disorganised. This useless bank has to be closed

Relebohile T's update17 Jan 2025, 16:33

Reviewer Update

You're ****ing me off sending me a message that my issue has been resolved while I can still not access my account. You are so disorganised. This useless bank has to be closed

African Bank's replyOfficial

17 Jan 2025, 16:49

Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.

Your African Bank Support Specialist team
***

African Bank's reply17 Jan 2025, 16:49

Official

Thanks for speaking up and calling us out. I noted your earlier post and have provided a response there. Kindly confirm its receipt.

Your African Bank Support Specialist team
***

Relebohile T's updateReviewer Update

17 Jan 2025, 16:55

I sent documents for the millionth time now. I guess I won't be asked to send them again tomorrow

Relebohile T's update17 Jan 2025, 16:55

Reviewer Update

I sent documents for the millionth time now. I guess I won't be asked to send them again tomorrow

African Bank's replyOfficial

18 Jan 2025, 13:19

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

African Bank's reply18 Jan 2025, 13:19

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

African Bank's replyOfficial

20 Jan 2025, 10:37

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together. Please note that your account is now active.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***

African Bank's reply20 Jan 2025, 10:37

Official