TS
Tshimangadzo S

1 reviews | Active since Aug 2014

30 Jul 2015, 08:19

ACCOUNTS

Good day<br> <br> My name is Roseline , i opened two furnisher accounts at Ellerines and African Bank financed both accounts and i have a personal loan with them, with instalments of R745,R704,R889. I once experinece finacial problem n paid half of the instalments. i called them on several occassions to tell me how much i paid already , even though they sending statements i dont see the difference in the balance. i made arrangements paid it on monthly basis , if i skip a payment i call them to explain my situation . since this year i have paid it on monthly basis without skipping to my suprise yesterday i was called by lawyers saying its handed over and the lawyrs dont want me to deposit money they ant debit order. i told them wont it be double deductions as African Bank is deducting from my bank account , African Bank never communicated with me that the accounts will be handed over . Please help. my balance differs from what the Lawyers said it was handed over with a different amount and they had to add their legal fees. i called and told them i will setllet two accounts in Novemeber so how will i settle them with money added on cause i budgeted with a different amount <br> <br> Regards

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Replies (1)
African Bank
African Bank's reply30 Jul 2015, 09:37
Official
Hello roselines,

Thank you for referring your concerns via Hello Peter.

We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.

Should you need to, please contact our Customer Care contact centre on ***.

Kind Regards

Ruth Mmotlana
Contact Centre Support Team
***