Account supposed.to be closed

I paid up my loan and credit card. Requested twice to close my accounts. I no longer want the credit card and yet, you debited my account, again. Why was this debit order not stopped? Why do I have to waste my time to call and yet no one does anything. I want my debit order reversed including bank fees and confirmation that this credit card is no longer active. While you're at it, close the.My World account because I have had enough of dealing with AFB. This is frustrating.