Account still on hold since February 2024

Account still on hold

I am very unhappy and disappointed. Since 1st February 2024 my account has been on hold and i have been at the African bank branch several and still nothing happend. They said i must bring proof of payment and it is impossible to get a proof of payement months and it's now a year. I cannot do anything on my account because it says my account is on hold. They said they will call me and solve the my query and never did. What happend to the client comes first ? Every month they take montly fees but i don't have access to my own money. How many times must i say that it is not possible to get a proof of payment after so many months. I am a young student and i don't have access to my own money. If this issue is not resolved in 7 days. Then i'll take African bank to the media. ASAP !!