Account still on hold

I am very unhappy and stressed. Since the time I was approved for a loan, which was disbursed on the 27th of June 2024 and then reversed almost immediately, I cannot do anything on my account because it says my account is on hold. I went in and gave all the documentation needed for FICA and was assured that after they processed it, the loan would be redisbursed. That did not happen. Then I spoke to customer service, who advised me to email my bank statement and wait six day. I did, but nothing has changed. It has now been 3 weeks since the start of this journey and my account is still on hold. I cannot transact in ANY way. Meanwhile I have a debit order from African Bank that is due to go off for the loan which I haven't received yet. I have medical expenses that need to be covered by this loan, but nothing is being done about the hold on my account. I don't understand what else is needed. I cannot go into the bank anymore because I don't have access to the loan for transport fees.

I need my account to be fully functioning and the loan to be redisbursed ASAP.