MH
Marisia H

1 reviews | Active since Aug 2016

03 Aug 2016, 10:29

Account Settled - Money Missing!

<p>I had 2 African Bank loans and a Credit Card. They then called me numerous times to settle. They then sent me an sms with the banking detials and the settlement amounts which i then immediately paid. I then e-mailed them proof of payment as they said that they never received the money. After that they still continued to call me saying i never settled the accounts. I then went to the branch in Randfontein in order for them to trace my payments which they could not . They then logged a query for the payments to be traced and this was 3 weeks ago and no one has called me since. WHERE HAS MY MONEY GONE???!!!!. I then requested the settlement amount for the credit card which i have settled in full and now they are sending me sms saying that i still owe them R350. This is not acceptable as i have paid the amounts which they have given me. I am still being called saying that i owe them money. Urgently trace my payments and close my accounts and clear my name on ITC as i will NOT pay anything anymore as i paid the amounts which was given to me.....very poor on the the part of African Bank. Please call me urgently to sort this out. My ID 760 ********** 084</p>

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Replies (1)
African Bank
African Bank's reply04 Aug 2016, 08:47
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Contact Centre Support Specialist Team

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