Account settled but charged interest - no help from African bank

Item: African Bank
Rating: 1
Author: sibongilepotse S

I've paid my credit card in full January 2016 Up to date I'm been sent from pillar to post - getting calls from lawyers. I've provided proof to the lawyers that my account was settled in full and African bank charged me interest for the account which was already settled.

It's not fair on me because it's now reflecting bad on my ITC for the account I paid in full and African bank doesn't fix this issue.

Helpful (0)

Replies (3)

African Bank's replyOfficial

22 May 2018, 13:51

Hi Sibongile,

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

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African Bank's reply22 May 2018, 13:51

Official

Hi Sibongile,

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

***

sibongilepotse S's updateReviewer Update

14 Nov 2018, 07:13

I've made agreed to pay the amount they say I owe, my case assigned to Caroline Lesawana - I've been sending emails and she doesn't respond to any of my emails, can't even get hold of her on the phone. Up to date the matter still not resoved, my ITC is not fixed and affecting my life. Caroline Lesawana is assigned to my case but yet not where to be found, I'm starting to wonder, who's fooling who here?

sibongilepotse S's update14 Nov 2018, 07:13

Reviewer Update

sibongilepotse S's updateReviewer Update

10 Jun 2019, 14:28

Up to date, still can't get hold of Caroline Lesawana and my case still not resolved.
I fail to understand, why assign someone to a case and the person can't even reply her emails or take calls.
I NEED THIS MATTER RESOLVED ASAP.

sibongilepotse S's update10 Jun 2019, 14:28

Reviewer Update